Blar i AURA på forfatter "Schmager, Stefan"
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Human-AI Collaboration in Public Services: The case of sick leave case handling in the Norwegian Labour and Welfare Administration
Eriksson, Christer; Olsen, Kristian (Master thesis, 2023)Public service delivery has seen a surge in demand from society in recent years, especially after the Covid-19 pandemic. It is crucial for public service organizations to keep up with digitization efforts to meet these ... -
Human-AI Collaboration in Public Services: The case of sick leave case handling in the Norwegian Labour and Welfare Administration
Eriksson, Christer; Olsen, Kristian (Master thesis, 2023)Public service delivery has seen a surge in demand from society in recent years, especially after the Covid-19 pandemic. It is crucial for public service organizations to keep up with digitization efforts to meet these ... -
What do citizens think of AI adoption in public services? Exploratory research on citizen attitudes through a social contract lens
Schmager, Stefan; Grøder, Charlotte Husom; Parmiggiani, Elena; Pappas, Ilias; Vassilakopoulou, Polyxeni (Peer reviewed; Journal article, 2023)The adoption of Artificial Intelligence (AI) by the public sector has the potential to improve service delivery. However, the risks related to AI are significant and citizen concerns have halted several AI initiatives. In ...